<div style="font-size: 16px; margin-bottom: 20px; line-height: 1.6;"> Hi {{agent_full_name}}, <br/><br/> You have received a new appointment request from {{customer_full_name}} </div> <h4 style="margin-bottom: 10px; margin-top: 0px; font-size: 16px; font-weight: bold;">Customer Information</h4> <ul> <li> <span>Full Name:</span> <strong>{{customer_full_name}}</strong> </li> <li> <span>Email Address:</span> <strong>{{customer_email}}</strong> </li> <li> <span>Phone:</span> <strong>{{customer_phone}}</strong> </li> <li> <span>Comments:</span> <strong>{{customer_notes}}</strong> </li> </ul> <h4 style="margin-bottom: 10px; margin-top: 0px; font-size: 16px; font-weight: bold;">Appointment Information</h4> <ul> <li> <span>Service:</span> <strong>{{service_name}}</strong> </li> <li> <span>Date, Time:</span> <strong>{{start_date}}, {{start_time}} - {{end_time}}</strong> </li> </ul> <h4 style="margin-bottom: 10px; margin-top: 0px; font-size: 16px; font-weight: bold;">Order Summary</h4> <div style="margin-bottom: 20px;">{{order_summary_breakdown}}</div> <div style="margin-top: 25px;"> <a href="{{manage_booking_url_agent}}" style="display: block; text-decoration: none; padding: 10px; border-radius: 6px; text-align: center; font-size: 18px; color: #fff; background-color: #1e7bff; font-weight: 700;">Manage This Appointment</a> </div>