Dear {{agent_full_name}}, <br> <br> We hope that your recent appointment with {{customer_full_name}} went well! We are always looking to improve our customer service and would really appreciate your feedback on the experience. <br> <br> You can reply to this email to provide your feedback, it helps us ensure that our customers are getting the best service possible. <br> <br> Thank you for your time. <br> Sincerely, <br> {{business_name}}